Intelligent Call Routing Intelligent Call Routing Mr. Harrison decides to call his citation card company to inquire about a mention limit increase. He picks up the phone and dials the companys 800 number. He is then prompted by a friendly junction that says, Welcome to Mycorp, please enter your 15 digit draw number. After punching his15-digit account number into the handset, he is readily prompted by a friendly agent who greets him with, Hello Mr. Harrison, how be you today? Surprised that the agent knew he was the one calling, he then mentions that he is interested in a quote limit increase.
After the agent helps him with his primary objective, the agent says, I noticed you have been traveling a lot belatedly; would you be interested in upgrading to our new Travelers Green tease? Thats right. The agent knows a lot about him, moreover how? Remember the 15-digit account number he entered? To Mycorp its frequently more then 15-digits: its about every ingathering he has p...If you want to get a full essay, enounce it on our website:
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